airtel complaint email | customer support airtel

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airtel complaint email | customer support airtel

 

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Prepaid and Postpaid
Broadband
DTH
SOS Help
Appellate Authority

Prepaid & postpaid

Call customer care no. 121 from your registered number

Call 198 for complaints

*chargeable at 50p/3 mins.

Broadband

Call customer care number 121 from your landline

Alternatively, find and call your localized call centre from here.

DTH

Call customer care no. 12150 from your registered number

Alternatively, find and call your localized call centre from here.

SOS Help

Not satisfied with your query/complaint resolution? We’ll make sure we fix this immediately. Please contact your respective Airtel Customer Care and get in touch with our Nodal Team with your complaint reference number and details of grievance.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Please click on below links to contact:

Appellate Authority

You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Points to Remember:

  • While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
  • The appeal should be filed within 90 days of expiry of the complaint or request resolution time specified by the complaint centre.
  • The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.

Please click on below links to contact:

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